1. Introduction

Semantee ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voicebot services.

2. Information We Collect

Personal Information

Name and contact information (email, phone number)
Company name and business information
Account credentials
Payment and billing information

Usage Data

Call recordings and transcripts (with consent)
Service usage analytics
Device and browser information
IP addresses and location data

3. How We Use Your Information

We use the information we collect to:

Provide and maintain our AI voicebot services
Process transactions and send related information
Send promotional communications (with your consent)
Improve and personalize your experience
Analyze usage patterns and optimize our services
Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

Service providers who assist in our operations
Business partners (with your consent)
Legal authorities when required by law
Successors in case of merger or acquisition

5. Your Rights (GDPR)

Under GDPR, you have the following rights:

Right to Access: Request copies of your personal data
Right to Rectification: Request correction of inaccurate data
Right to Erasure: Request deletion of your data
Right to Restrict Processing: Request limitation of data processing
Right to Data Portability: Request transfer of your data
Right to Object: Object to certain processing activities

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Call recordings are retained for a maximum of 90 days unless otherwise specified in your service agreement.

7. Security

We implement industry-standard security measures including encryption, access controls, and regular security audits to protect your data. However, no method of transmission over the internet is 100% secure.

8. Contact Us

For any questions about this Privacy Policy or to exercise your rights, please contact our Data Protection Officer at:

Email: [email protected]
Address: Semantee s.r.o., Nad Okrouhlikem 17, 182 00 Prague, Czech Republic