Customer Success Stories
See how businesses across industries are transforming their customer communication with Semantee voicebots.
What Our Clients Say
Hear from the companies that have transformed their customer experience with Semantee.
“I would like to thank Semantee for developing and implementing an AI-powered tool for interpreting personality diagnostics in the employee selection process, tailored to the needs of our company. The collaboration with Semantee was inspiring, innovative, and efficient at the same time.”
SC&C
Market Research
AI recruitment of new market research panelists
SC&C deployed an automatic AI recruitment agent that calls randomly generated numbers and attempts to register people from all demographic groups into their market research panel.
Time savings
Panel growth
Cost Savings
Challenge
A leading Czech market research agency was struggling to recruit new panelists via the phone, with a low success rate and dozens of mandays spent trying to sign up new respondents.
Solution
SC&C configured their own AI voicebot on the Semantee platform, which reaches out to thousands of numbers and recruits new respondents with a higher success rate than human operators.
Results
Estimated 80% time savings compared to human recruiting. Fully automated large-scale outreach to recruit panelists, including rescheduling and status outputs.
Leading Czech Bank
Banking
Candidate screening and first interview round scheduling
A leading Czech bank automated the first outreach to inbound candidates, saving recruiters valuable time.
Interviews Scheduled
Time savings
Time-to-market
Challenge
As a major bank, this client had 1000s of inbound candidates for various job postings per year, placing a considerable burden on HR and recruiters for screening and scheduling.
Solution
Semantee voicebots were deployed in a record time of just over 1 month and handled over 100 screening and interview scheduling calls with candidates, including automated rescheduling.
Results
The bank estimates time savings for their recruiters of 25%, freeing the recruiters' time for more value adding activities.
German Manufacturer
Manufacturing
German Manufacturer Streamlines Customer Service
This client, a major German manufacturer of sanitary products, deployed Semantee's custom computer vision neural network to automatically detect product SKUs in inbound customer emails, thereby enabling the service team to order the correct parts quickly.
Detection Accuracy
Handling Time Reduction
SKUs in scope
Challenge
A German internationally renowned plumbing fixtures manufacturer was struggling to keep up with customer service requests containing photos of broken products. Service reps had to manually match the photo to one of 43000+ products in the company's catalog.
Solution
Semantee deployed a custom cutting-edge computer vision solution using metric learning, trained on a dataset of just 1500 pictures, whereas typically, such solutions require tens of thousands. The neural network automatically matches photos taken by customers or service technicians to the right product, saving internal teams time and leading to faster service resolutions.
Results
The client's custom app enables technicians to upload a photo and the AI matches it against the product catalog, listing the correct SKU in 90%+ of the cases.
Market Insights Agency
Market Research
International Market Insights Agency Automates CATI
Major market insights agency utilizes Semantee's outbound voice agents to collec phone interview surveys taking between 10-25 minutes
Sample Collected
Positive rating
Finish rate compared to humans
Challenge
A global market research agency was struggling to keep up with the demand for CATI surveys and high fluctuations among its phone operators.
Solution
The client automated some of its CATI projects by deploying Semante's AI voicebots, achieving significantly larger sample sizes in a fraction of the time and collecting valid data using our voicebot.
Results
The CATI survey was performed in just over a week with a sample of N=1000 collected - something that would normally take weeks and several human operators. 77% of respondents did not mind speaking with our AI voicebot and 75% found the call to be pleasant.
ČEZ
Power & Gas
ČEZ Simplifies Recruitment Psychodiagnostics
The client, a major Power & Gas retailer in CEE, utilizes the HEXACO psychodiagnostic tool to assess candidates' and employees' personality types. The framework, however, requires in-depth know-how and extensive training. Our AI-based system enables less thoroughly trained HRBPs and recruiters to prepare for interview and understand the outputs of the HEXACO inventory.
Hallucinations
Increase in Users
Challenge
Skupina ČEZ, one of CEE's largest utility companies, uses a psychodiagnostic methodology to assess their hiring candidates' personality profiles. The methodology, however, is lengthy and requires a deep understanding to interpret someone's profile.
Solution
We implemented a closed AI system trained on the tool's manual and given personality profiles, which allows HRBPs, recruiters and internal psychologists to ask questions, get suggestions or help with interpretations using text or voice inputs
Results
Thanks to our closed AI system, the answers are completely relevant and customized and hallucinations are virtually impossible. The tool enables more precise hiring decisions and the full range of recruiters can use HEXACO results.
Online Pharmacy
E-commerce
Dormant Customer Reactivation
Major online pharmacy revitalizes dormant customers with an automated voice outreach campaign.
Reactivation rate
CLV increase
ROI
Challenge
A major players in the online pharmacy business has a large proportion of its customer base in a dormant state, having ordered once before, but not for a long time.
Solution
Semantee voicebots reach out to 1000s of dormant customers, collecting feedback and offering them an incentive mechanism to make additional purchases.
Results
TBD - POC still in progress.
Ready to Write Your Success Story?
Join these industry leaders and transform your customer communication with Semantee.
Join Waitlist